Today I had one of those experiences that make you wonder how anything ever gets accomplished in our society. A couple of days ago I faxed in a claim form to our health care spending account for some prescription copays. After I faxed the form, I realized that I hadn't signed it, so I signed it and faxed it again.

Today I got an email from the agency that processes the forms. It referenced two claim forms received. The first claim form was marked as "pending" with the following note:

PLEASE SIGN THE CLAIM FORM AND RESUBMIT FOR CONSIDERATION.

The second claim form was marked as "denied", with the following note:

THIS CLAIM IS A DUPLICATE OF A PREVIOUSLY CONSIDERED CLAIM.

The real fun will be when I call the 800 number and speak to a human and see if they can actually fix this without my having to fax the form a third time. Bets, anyone?

Update (29 July 2011): The issue has been fixed. It still makes a good story, though. ;)